Shipping policy

SHIPPING POLICY

Majestie Hair — Houston Born. Shipping Nationwide.

We want receiving your crown to feel as considered as choosing it. This Shipping Policy explains how orders are processed, shipped, tracked, and handled if delays or delivery issues arise.

STANDARD U.S. SHIPPING RATES

For orders shipped to the 48 contiguous United States and Washington, DC:

  • $9.99 Standard Shipping when the merchandise subtotal after discounts is under $199.
  • Free Standard Shipping when the merchandise subtotal after discounts is $199 or more.

Shipping fees and eligibility are confirmed at checkout. Houston local delivery rates, service area, minimums, and timing are listed on our Houston Same-Day Delivery page.

ORDER PROCESSING

Most in-stock orders are processed within up to 7 business days unless a different processing timeframe is stated on the product page, during checkout, or in a promotional offer.

Business days do not include weekends or federal holidays.

Processing time is the time required to prepare an order for shipment and is separate from carrier transit time.

During launches, promotions, holidays, severe weather, or periods of unusually high order volume, processing may take longer. If we are unable to ship within the timeframe we represented to you, Majestie Hair will provide any notice, cancellation option, or refund required by applicable law.

SHIPPING + TRACKING

Once your order has shipped, tracking information will be sent to the email address or contact method associated with your order.

Carrier transit times are estimates and may vary after the package leaves Majestie Hair.

Majestie Hair is not responsible for delays caused by carriers, weather, natural disasters, transportation disruptions, incorrect delivery information provided by the customer, or other events outside our reasonable control. Nothing in this policy limits any rights you may have under applicable law.

Please review your shipping address carefully before submitting your order.

HOUSTON SAME-DAY DELIVERY

Eligible Houston-area orders may qualify for same-day delivery.

Same-day delivery depends on:

  • delivery location
  • product availability
  • order placement time
  • delivery capacity

Same-day delivery is not guaranteed until eligibility is confirmed.

Additional delivery fees, order minimums, cutoff times, or service-area restrictions may apply.

For complete details, please review the Houston Same-Day Delivery page or contact Majestie Hair before placing your order.

DELIVERY ISSUES, LOST PACKAGES + DAMAGE

If tracking shows your package as delivered but you cannot locate it, first check the delivery location, household members, neighbors, building staff, and carrier delivery details.

If your package appears lost, damaged in transit, or otherwise affected by a carrier issue, contact Majestie Hair as soon as reasonably possible so we can review the order and help determine the appropriate next steps.

Please retain all packaging, shipping labels, photographs, and damaged merchandise when reporting a shipping issue.

Carrier investigations or claims may be required.

Majestie Hair will evaluate shipping issues based on the circumstances of the order, carrier information, and applicable law. We do not waive or limit obligations that cannot legally be disclaimed.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error before shipment, contact Majestie Hair immediately. We cannot guarantee that an address can be changed after an order is submitted.

If a package is returned because of an incorrect, incomplete, or undeliverable address supplied by the customer, additional shipping charges may apply before the order is resent.

PRODUCT AVAILABILITY + BACKORDERS

We make reasonable efforts to keep product availability accurate.

If an item becomes unavailable after an order is placed, we may:

  • offer a revised estimated shipping date
  • offer an available alternative with your approval
  • allow cancellation of the unavailable item
  • cancel and refund the unavailable item when required

If we cannot ship within the promised timeframe, we will provide the customer with the delay or cancellation options required by applicable law.

INTERNATIONAL SHIPPING

International shipping may be available to select destinations.

Customers are responsible for customs duties, import taxes, brokerage fees, tariffs, and other charges imposed by the destination country unless Majestie Hair expressly states otherwise at checkout.

These charges are not controlled by Majestie Hair and are not included in our product prices unless specifically stated.

International delivery times may vary because of customs processing or local carrier conditions.

We will not increase a completed order total after checkout without the customer’s authorization, except where permitted or required by law.

ORDER CANCELLATIONS

Because orders may begin processing shortly after purchase, cancellation requests are not guaranteed.

Contact Majestie Hair as soon as possible if you need to request a cancellation.

If an order has already entered fulfillment or shipped, it may no longer be eligible for cancellation and will instead be subject to the applicable Refund & Return Policy.

Nothing in this section limits cancellation or refund rights required by applicable law.

CONTACT US

Questions about shipping, delivery eligibility, tracking, or an order issue should be directed to Majestie Hair through the contact information provided on our Contact Us page.

Your Crown. Your Confidence. Your Majestie.