REFUND + RETURN POLICY

Majestie Hair — Your Hair Is Your Crown.

We take pride in the quality and presentation of every crown we send. Because hair, wigs, lace, and related products are personal-use beauty items, return eligibility depends on the condition of the merchandise when it is returned.

Please review this policy carefully before opening, installing, altering, or customizing your order.

RETURN ELIGIBILITY

Eligible unused merchandise may be considered for return if you contact Majestie Hair within 7 calendar days of confirmed delivery.

Approved discretionary returns are issued as Majestie Hair store credit unless Majestie Hair determines otherwise or a refund to the original payment method is required by applicable law.

To be eligible for a discretionary return, merchandise must:

• be unused and unworn
• be unwashed
• be uncolored
• be uncut
• be uninstalled
• be unaltered in any way
• retain all original ties, bands, labels, seals, and packaging
• be returned in the same condition in which it was received

All returns require approval from Majestie Hair before merchandise is sent back.

Do not return merchandise without receiving return instructions first.

HAIR EXTENSIONS + BUNDLES

Hair extensions and bundles are not eligible for discretionary return or exchange after they have been:

• untied or removed from their original bundle
• brushed, combed, washed, or treated
• cut or trimmed
• colored, bleached, toned, or chemically altered
• installed or worn
• otherwise altered from their original condition

This restriction helps preserve product integrity and hygiene standards.

LACE CLOSURES + FRONTALS

Closures, frontals, and other lace products must remain unused and unaltered to qualify for a discretionary return.

Lace products are not eligible for discretionary return after:

• lace has been cut
• knots have been bleached
• lace has been tinted
• hair has been plucked or customized
• adhesive or styling products have been applied
• the product has been installed or worn
• the product has otherwise been altered

WIGS

Unused wigs may be considered for return only if they remain in their original condition with all original packaging, tags, bands, lace, and protective materials intact.

Wigs are not eligible for discretionary return after they have been:

• worn or installed
• cut
• colored or toned
• washed
• restyled with permanent alteration
• chemically treated
• customized
• had lace cut or altered
• otherwise changed from their original condition

CUSTOMIZED + ALTERED PRODUCTS

Custom-colored, custom-cut, custom-constructed, personalized, altered, or otherwise made-to-order products are final sale unless the merchandise is defective, incorrect, or applicable law requires otherwise.

FINAL SALE ITEMS

Items clearly marked FINAL SALE at the time of purchase are not eligible for discretionary return or exchange.

Final-sale status does not eliminate any rights a customer may have for merchandise that is defective, damaged, incorrect, or otherwise protected by applicable law.

STORE CREDIT

Store credit may be issued for approved discretionary returns and other eligible resolutions.

Store credit:

• may be used toward future purchases from Majestie Hair
• is not redeemable for cash
• cannot be transferred or sold unless Majestie Hair permits otherwise
• may be subject to reasonable administrative or technical conditions communicated at the time it is issued

Nothing in this section limits any refund or consumer right that cannot legally be waived.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If you receive an item that is damaged, defective, or different from what you ordered, contact Majestie Hair as soon as reasonably possible after delivery.

Please provide:

• your order number
• a description of the issue
• clear photographs or video showing the item and packaging
• any other information reasonably requested to review the claim

Do not install, cut, color, wash, alter, or discard merchandise that you believe is defective or incorrect before Majestie Hair has had an opportunity to review the issue.

If Majestie Hair confirms that merchandise was damaged, defective, or incorrectly fulfilled, Majestie Hair may provide a replacement, store credit, refund, or other appropriate remedy based on the circumstances and applicable law.

SHIPPING DAMAGE + LOST ORDERS

Shipping-related damage, lost-package concerns, tracking issues, and carrier-related delivery problems are handled in accordance with the Majestie Hair Shipping Policy.

Please retain packaging, shipping labels, photographs, and damaged merchandise when reporting a shipping issue.

RETURN AUTHORIZATION

A return must be approved before it is sent back.

Contact Majestie Hair through the Contact Us page with your order number and reason for the return request.

If approved, we will provide return instructions.

Merchandise returned without authorization may be refused or delayed in processing.

RETURN SHIPPING

For approved discretionary returns, the customer is responsible for return shipping costs unless Majestie Hair states otherwise.

We recommend using a trackable shipping method and retaining proof of shipment.

Majestie Hair is not responsible for an unauthorized return or for a return shipment that cannot be verified as delivered to the designated return location, except as required by applicable law.

If the return results from a confirmed Majestie Hair fulfillment error or qualifying defective item, Majestie Hair will provide instructions regarding return shipping.

ORIGINAL SHIPPING CHARGES

Original shipping, delivery, expedited-shipping, or same-day delivery charges are generally non-refundable for discretionary returns.

This does not apply where a refund of those charges is required by applicable law or where Majestie Hair determines otherwise because of a confirmed fulfillment error.

RETURN REVIEW + STORE CREDIT

Approved returns are inspected after receipt.

If an eligible discretionary return is approved following inspection, Majestie Hair will issue store credit for the approved merchandise value.

Store credit is not redeemable for cash and will not be refunded to the original payment method except when Majestie Hair determines otherwise or when a refund is required by applicable law.

Approved store credit will be issued after the returned merchandise has been received, inspected, and accepted.

Please allow up to 10 business days after receipt of the approved return for Majestie Hair to complete its review and issue applicable store credit.

Where a refund to the original payment method is required or approved, Majestie Hair will process that refund to the original payment method. Financial institutions may require additional time before the credit appears on the customer’s account.

EXCHANGES

Majestie Hair does not guarantee direct product-for-product exchanges.

For eligible merchandise, Majestie Hair may issue store credit so the customer can place a new order for the desired product.

Any exception or direct exchange approved by Majestie Hair will be communicated to the customer.

ORDER CANCELLATIONS

Cancellation requests are not guaranteed because orders may begin processing shortly after purchase.

Contact Majestie Hair as soon as possible if you need to request a cancellation.

Orders that have already entered fulfillment or shipped may no longer be eligible for cancellation.

Cancellation and shipping matters are also governed by the Majestie Hair Shipping Policy.

UNAVAILABLE PRODUCTS

If an item becomes unavailable after purchase, Majestie Hair may offer:

• a revised estimated fulfillment date
• an alternative product with the customer’s approval
• store credit if voluntarily accepted by the customer
• cancellation of the unavailable item with a refund to the original payment method when required by applicable law or when Majestie Hair is unable to fulfill the item

Majestie Hair will not require a customer to accept store credit in place of a refund where applicable law requires a refund to the original payment method.

Nothing in this section limits cancellation or refund rights that cannot legally be waived.

CUSTOMER RESPONSIBILITY

Customers are responsible for reviewing product details, texture, length, color, lace type, and order information before completing a purchase.

Differences caused by screen display, lighting, styling, or normal characteristics of human hair do not automatically constitute a product defect.

Nothing in this section limits rights that cannot legally be waived.

CONTACT US

If you have questions about a return, refund, damaged item, incorrect item, or order issue, contact Majestie Hair through the Contact Us page before returning merchandise.

Let Us Elevate Your Crown.